Last updated: 28 October 2026
At Herbal Pure, we respect your privacy. This Privacy Policy explains what personal information we collect when you visit our website or shop with us, how we use it, who we share it with, and the choices you have.
1. Who We Are
This website is operated by Herbal Pure (“Herbal Pure”, “we”, “us” or “our”). If you have any questions about this policy or your information, please contact us through our Contact page.
2. Information We Collect
Information you give us
- Orders: your name, phone number, email address, billing and delivery address, and any order notes you add at checkout.
- Payments: we do not store full card or bank account details on our website. Any online payment is handled by the payment provider shown at checkout.
- Account: if you have an account with us, your username, email address, saved addresses and order history. Passwords are stored in encrypted form.
- Contact form: your name, email address, phone number and the message you send us.
- Newsletter: your email address when you subscribe.
- Reviews and comments: your name, email address and the content you post.
Information collected automatically
- Technical information: your IP address, browser type, device type and the pages you visit, which our website and hosting servers record for security and to keep the site working properly.
- Order source: when you place an order, our shop records how you arrived at the website (for example the referring website or campaign) and your device type, and saves this with your order.
- Cookies: small files stored by your browser, explained in section 4.
3. How We Use Your Information
- To process, deliver and support your orders, including contacting you by phone, SMS or email about your order.
- To reply to your messages and provide customer support.
- To send you our newsletter, only if you have subscribed. You can unsubscribe at any time.
- To improve our website, products and service.
- To keep our website secure and to prevent fraud.
- To keep the records we are required to keep by law, such as accounting and tax records.
4. Cookies
We use cookies that are needed for the website and shop to work, for example to remember the items in your cart, keep you logged in and complete checkout. Our shop also uses cookies to record how you arrived at the website so this can be saved with your order. The map on our Contact page is provided by Google Maps, which may set its own cookies under Google’s privacy policy.
You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may then stop working.
5. Who We Share Your Information With
We do not sell or rent your personal information. We only share it where needed to run our business and serve you:
- Delivery partners: your name, address and phone number so they can deliver your order.
- Payment providers: the details needed to process any online payment.
- Service providers: companies that help us run the website, such as hosting and email delivery, who may only use your information to provide their service to us.
- Authorities: where we are required to by law, or to protect our rights, our customers or the public.
6. Third-Party Websites
Our website links to our social media pages and other third-party services. When you visit them, their own privacy policies apply, and we are not responsible for how they handle your information.
7. How Long We Keep Your Information
- Order information is kept for as long as needed to complete and support your order and to meet our legal, accounting and tax obligations.
- Account information is kept until you ask us to delete your account.
- Newsletter details are kept until you unsubscribe.
- Contact form messages are kept for as long as needed to respond to you and handle any follow-up.
8. How We Protect Your Information
We use reasonable technical and organisational measures to protect your personal information from loss, misuse and unauthorised access. However, no method of sending or storing information over the internet is completely secure, so we cannot guarantee absolute security.
9. Your Choices & Rights
- You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it.
- If you have an account, you can view and update your details and see your orders in My Account.
- You can unsubscribe from our newsletter at any time using the link in our emails or by contacting us.
- To make a request, please contact us through our Contact page. We may need to confirm your identity first, and we may keep some information where the law requires us to.
10. Children’s Privacy
Our website and products are not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out through our Contact page. Please also read our Terms & Conditions.
